General FAQs

Please find below the answers to some of our most Frequently Asked Questions.  If you do not find the information that you are looking for, or would like any further information, simply contact us to find out more.

What type of care do you offer?
At Mossvale Care Home we provide twenty-four hour nursing care for our residents.

Our experienced and dedicated staff enable us to nurse those with physical disabilities, those who are terminally ill, those with high dependency needs, and those who become infirm.  We also offer respite care and day care services.

How will you help me to settle in?
Our experienced team are passionate about welcoming and integrating each resident to their new home, and we will take as much time as you need to settle in to your new home. Residents are welcome to bring personal items, such as photographs, ornaments, etc., to make your room truly your own.

From the very first moment you first arrive at Mossvale Care Home, our dedicated staff will do everything in their power to ensure that your stay is welcoming and comfortable.  We will endeavour to make your admission relaxed and hassle-free.

Your family and friends are welcome and may remain with you while you settle into your new surroundings.

Can I share a room with my partner?
We have 2 sets of adjoining rooms for couples who wish to stay together at Mossvale Care Home.  If you would prefer to stay with a partner please discuss this with our Head of Care during your initial meeting.

How often are visits permitted?
There are no visiting times and friends and family are welcome to visit as often as they want and we encourage them to become fully involved in life at Mossvale Care Home. However, for reasons of security, it is helpful to know if any visitors are expected after 9pm.  You can visit whenever you want, as much as you want.

Can I bring my pet?
At Mossvale, we welcome visits from residents’ pets and can accommodate some animals within the Home itself however, there are strict guidelines for this and we would ask that you discuss this with our Head of Care.

How will I pass the time at Mossvale Care Home?
Various social events, entertainment and activities are organised to ensure that there is always something interesting and stimulating going on.  Our Activities Coordinator will support and encourage you with any hobby or reminiscence sessions and shopping trips, and individual therapeutic treatments can be arranged to suit your needs.

In addition to a Hairdressing Salon where you are guaranteed a weekly appointment, Mossvale also has a very well stocked library and a cinema room - so there is never a shortage of things to do.

What is the food like?
A highlight of the day is the appetising meals prepared by our catering staff, using fresh local produce where possible.

Our breakfast, lunch and high tea are served in the dining room, however snacks and drinks are available throughout the day, including home baking by our in-house Pastry Chef and - if desired - your tipple of choice.  Room service is also available.